General Terms & Conditions

You can book a tour with MAROC NATURE through email or fax.

To book your trip with MAROC NATURE:

1. Complete our booking form.

2. Email your completed booking form to contact@maroc-nature.com.

3. Or, fax your completed booking form to 00 212 5 24 44 70 24.

Please note, we can only confirm your booking once we receive your deposit payment. We cannot hold bookings without a deposit payment.

Prior to starting your tour with MAROC NATURE, you must provide us with a hard copy of your "Insurance Policy"

To secure your booking, we require a deposit payment of 30%. Once your deposit payment has been received, we will send you your booking confirmation.

You can pay your deposit through bank transfer or by credit card.

The balance of your booking should be paid 30 days prior to the start of your tour with us. Or, you can pay when you arrive in Morocco by cash. We accept Moroccan dirhams, Euros (€), Great British pounds (£) and American dollars ($). Please note, we cannot accept old, stained or torn money.

Any extra costs incurred from bank transfers or credit card payments are the responsibility of the client to pay.

If you do not complete the full payment for your bike tour with us by the required date we will consider the booking cancelled and you will forfeit any deposit that you have paid.

MAROC NATURE SEJOURS & AVENTURES SARL trips are based on a minimum of 4 participants. We reserve the right to combine groups in order to meet our minimum tour numbers.

If it’s not possible to form a tour group with the minimum four participants we require, then we can look at running a "Small Group Supplement" with the existing number of clients. Please contact us to discuss what you want and your requirements.

There are two forms of private departures:

1. A bespoke/ tailored tour which we don't offer on our websites or in our printed materials. We do run custom tours. If you’re interested in designing your own tour (going where you want to go or going for however long you want to go), please contact us. Customized tours shall be priced on a case-by-case basis.

2. If a client or group doesn’t want to join in with other clients on a tour that we do offer on our website or in our printed materials.

NB: Private departures may be restricted during the high season. The high season in Morocco runs from October-January and also includes April.

If you do need to cancel your booking with us, please let us know by:

Email: contact@maroc-nature.com.

Or, fax: 00 212 5 24 44 70 24

Cancellations are accepted from the date the written cancellation is received. If you cancel your booking with us:

• 45-31 days before the booking was scheduled, we’ll issue a 75% refund.
• 30-21 days before the booking was scheduled, we’ll issue a 50% refund.
• 20-9 days before the booking was scheduled, we’ll issue a 25% refund.
• 8-1 days before the booking was scheduled, we won’t be able to issue a refund.

Additionally, no refund will be made if you abandon your trip arrangements part way through, or miss any scheduled service or meals.

We will not issue a refund for any payments made to MAROC NATURE if you are refused entry into Morocco.

It should be noted that "MAROC NATURE" has no intention of cancelling any of our booked tours. We really want to bring you out and give you a memorable experience.

However, Morocco is subject to adverse weather conditions (especially in the mountains and desert). For the safety and best interests of our clients and guests, we may need to change or cancel the scope of a trip.

If any Force Majeure events arise close to a scheduled tour, we may have to change the route, schedules, itinerary, amenities and mode of transport without prior notice.

During or prior to departure the climate conditions (heavy rain, wild winds, snow storms, floods, muddy terrain due to rains, etc.) may force MAROC NATURE to change or cancel the trip. This decision is the sole decision of your group guide. If your guide changes or cancels a trip, this is what will happen:

1. Your guide will suggest an alternative tour or route to meet your group´s expectations

2. Cancel, either in whole or partially, the tour’s itinerary

3. Postpone the trip to another day and wait for better weather conditions. Postponing a trip is subject to availability on both your part as the client and on ours.

No refunds will be issued if the tour is cancelled due to Force Majeure and the client decides not to participate in an alternative tour. "MAROC NATURE" will provide clients with suitable documentation to enable them to claim a refund from their insurance companies

No refunds will be considered for any unused service after commencement of the tour, trek or expeditions regardless of the reason whatsoever.

"MAROC NATURE" is committed to the safety and well-being of all of our clients and employees.

We have a few rules and conditions that you need to know prior to participating in one of our tours.

It is compulsory that you have your own personal travel insurance to participate in a MAROC NATURE tour. Your personal travel insurance must cover adventure activities and include emergency evacuation as a "precondition" of booking your tour.

You will need to carry your insurance documentation with you at all times while you’re on a MAROC NATURE tour.

MAROC NATURE tours do NOT include medical assistance or life insurance.

The trips we offer often take place in remote locations that are far from big cities. Clients can be at a great distance from medical facilities or other kinds of assistance while participating in one of our tours.

At all times, clients must fully understand and accept the potential risks and dangers connected with this kind of active travel. We want you to have fun, but please be aware of the dangers, risks and your own level of experience.

MAROC NATURE does NOT accept any liability with respect to accidents, damages, illness, negligence and physical or mental harm

At all times, the decision of MAROC NATURE's guide or representative will be final on all matters likely to endanger the safety and well-being of the tour group.

MAROC NATURE’s guides and representatives are knowledgeable in the terrain, the equipment, the weather and they’ve been in these areas for many years. Please, trust them and know they’re only doing what they think is best for your safety and enjoyment.

The client must at all times strictly comply with the laws and customs of Morocco. Should the client fail to comply with the above, or should the client interfere with the well being of the group then the guide or MAROC NATURE SEJOURS & AVENTURES SARL representative may order the client to leave the tour without recourse to any refund.

"MAROC NATURE" itineraries have been designed to provide participants an opportunity to experience nature at its best. As with all things, there is risk and the potential of exposure to hazards.

You, our client, must acknowledge that our tours are adventurous. Such activities may involve a significant amount of personal risk.

In order to participate in one of our tours, we require your signature on an Acknowledgement, Agreement and assumption of risk form. The form outlines the following:

"I understand and accept that outdoor activities such as hiking, trekking, cycling, mountain biking,mountaineering, snowshoeing, climbing, bird watching and all outdoor activities expose me to numerous known and unanticipated risks which could result in personal injury, illness, death, emotional injury, or damage to myself, to property, or to third parties.

Some of the risks or factors creating risk include, but are not limited to the following: Wind, precipitations, high or low temperature exposure, steep terrain, rocky terrain, slippery terrain,exposed terrain, obstacles, insects, rock slides and avalanches, falling branches or trees, snow slopes,equipment malfunction or failure, river fording, and others such as theft or loss of, or damage to property. I agree to accept and assume all risk of personal injury, illness, death or damage to myself and my property arising from my participation in this activity. My participation is voluntary; I choose to participate in spite of these named and other unnamed risks. I hereby affirm that I am psychologically and physically healthy. I agree to follow the trip leader´s /guide´s instructions and that he/she has decision-making authority on route choosing and over whether to stay in the place, continue with or cancel the trip. I understand my responsibility in decision-making."

We understand that sometimes we can’t meet everyone’s expectations and clients may want to complain.

If you do want to leave a complaint, we kindly ask that you first bring it up with the MAROC NATURE guide or representative while on the tour. The MAROC NATURE guide or representative will do what they can under the circumstances to address your complaint.

If the actions taken by the MAROC NATURE guide or representative doesn’t resolve your complaint, we welcome feedback on what we can do to make you happy and how we can improve our tours for future clients. Please write to us within 7 days of your tour’s end with your complaint and we will look at resolving the issue.

The laws of Marrakesh, Morocco govern these General Terms & Conditions.

Any disputes in connection with a tour or these General Terms & Conditions must be initiated in the courts of Marrakesh, Morocco.

MAROC NATURE SEJOURS & AVENTURES SARL

129 RES ELBAKOURI

RUE KHALID IBN ELOUALID

MARRAKECH

MOROCCO

Government Tourism Office License:

30D/10

By signing below, I fully accept and comply with the General Terms & Conditions of MAROC NATURE SEJOURS & AVENTURES SARL.

Date: 

Your full name:

Signature: